FAQ – Product Questions & Answers (Q&A)

FAQ – Product Questions & Answers is a free 2-in-1 PrestaShop module that enables store owners to create both a dedicated FAQ page and a FAQ tab on individual product pages. By centralizing answers to common questions and providing a structured way for customers to submit new ones, the module helps reduce support workload and gives shoppers the information they need to make confident purchase decisions.

• FAQ page and product FAQ tab: create a standalone FAQ page with grouped, collapsible Q&A entries, and assign relevant question-and-answer pairs to specific product pages as a dedicated tab.
• Customer question form with CAPTCHA: an "Ask a question" form lets visitors submit queries; incoming questions can be answered by email or via a backend reply form, and answered questions can be promoted to the public FAQ. CAPTCHA protection prevents spam submissions.
• Ajax-powered backend with visual editor: the backend uses jQuery Ajax to avoid page reloads when adding, editing, deleting, or sorting entries; a visual editor displays Q&A content as it will appear on the frontend, removing the need to check the live site during configuration.
• Question and answer groups: Q&A pairs can be organized into categories, making large FAQ sets easier to manage in the backend and easier to browse on the frontend.
• SEO features: supports custom friendly URLs for the FAQ page, along with configurable meta titles, meta descriptions, and meta keywords; HTML output is optimized for search engine indexing.

This module is a strong fit for PrestaShop store owners who deal with recurring pre-sales questions, want to reduce repetitive support inquiries, or need to provide detailed product-level information beyond the standard description — particularly in categories where customers commonly need reassurance before purchasing.