This FAQ module lets PrestaShop merchants build and manage a searchable, structured knowledge base directly within their store. It addresses the common need to answer recurring customer questions about products, services, or store policies — reducing support overhead and improving the shopping experience.
- Unlimited questions and answers: Create as many FAQ entries as needed, with the ability to add, edit, and organise them from the back-office admin panel.
- Live search system: Customers can search the FAQ in real time to quickly find relevant answers without scrolling through all entries.
- SEO-friendly URLs and mobile-responsive design: FAQ pages use friendly URLs and are fully responsive, ensuring they display correctly on all devices and are indexable by search engines.
- Customer attribution and FAQ types: Entries can include customer name and email fields, and different FAQ types can be toggled to organise content by category or topic.
This module is well-suited for any PrestaShop store that receives frequent customer enquiries and wants to reduce repetitive support interactions. It is compatible with any PrestaShop theme and requires no advanced technical knowledge to configure, making it accessible to merchants managing their stores independently.
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