Smartsupp is a customer communication platform that brings live chat, AI-powered chatbots, and multi-channel messaging into a single dashboard for your PrestaShop store. It helps store owners reduce response times, automate repetitive support inquiries, and engage shoppers in real time to improve the overall buying experience.
- Mira AI Shopping Assistant: An AI chatbot capable of answering up to 80% of customer queries, recommending relevant products, and supporting cross-sell and up-sell opportunities.
- Multi-channel inbox: Consolidates customer messages from Messenger, WhatsApp, and email into one unified dashboard.
- Lead generation: Captures new leads and allows segmentation based on your criteria.
- Mobile app: iOS and Android app so agents can respond to customers from anywhere.
- Multilingual support: Interface available in English, Czech, German, Spanish, French, Italian, Hungarian, Dutch, and Polish.
Smartsupp suits PrestaShop merchants who want to reduce support workload through automation while keeping a live-chat option available for complex inquiries. It is particularly well-suited for stores with international audiences, given its broad language support and multi-platform integration.
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