LiveAgent – Helpdesk and Live Chat is a comprehensive customer support module for PrestaShop that integrates a full-featured helpdesk platform directly into your store. It consolidates customer communication from multiple channels — including live chat, email, Facebook, Twitter, phone, and more — into a single unified interface, helping support teams respond faster and more consistently.
Key features included in this module:
- Live chat with real-time typing view: Chat with customers in real time, see what they are typing before they submit, and proactively invite visitors to start a chat session using customizable chat invitations and button styles.
- Universal inbox and hybrid ticket stream: All customer messages from every channel (email, chat, calls, social media, feedback forms) are converted into tickets and managed from a single inbox, allowing agents to follow a customer's full history across channels.
- Automated ticket distribution: Automatically route and distribute tickets, chats, and calls among agents based on configurable load limits, ensuring balanced workloads and timely responses.
- Social media integration: Connect your Facebook page to track wall posts, comments, and private messages, automatically converting them into support tickets.
- Predefined answers: Speed up response times with reusable reply templates.
This module is best suited for PrestaShop merchants who manage significant customer support volumes across multiple communication channels and want to consolidate all interactions into one helpdesk system without relying on separate external tools.
Comments (0)
Your review appreciation cannot be sent
Report comment
Report sent
Your report cannot be sent